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IGT Order Import Failing To Sync Status of the Order - IGT_SYNC_SERV_FAIL (Doc ID 2981092.1)

Last updated on OCTOBER 17, 2023

Applies to:

Oracle Purchasing - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, G-Invoicing

IGT Order Import is failing to sync the status of the Order

User receives notification with the following error message:

ERROR
-----------------------
  Error occurred in syncing servicing agency changes, reserving and approving order #nnnnnnnnn

WF_Stat workflow error:
  VERIFY_PO_BEFORE_APPROVE / END-SUCCESS        Verify PO Before Approve End   COMPLETE #NULL
  PO_IGT_POST_SERVICING / IGT_MERGE_SYNC_APPROVE PO IGT Post Servicing Agency Process IGT Merge Sync Approve Process               COMPLETE N
  PO_IGT_POST_SERVICING / IGT_SYNC_SERV_FAIL   PO IGT Post Servicing Agency Process IGT Sync Servicing Agency Changes Failed Notification NOTIFIED

FND Debug log error:
  l_wf_item_type : POIGTAPP
  l_wf_item_key : 2809342-174242
  Setting Error Info
  BusinessEventException in Subscription PO_IGT_WF_PVT.RECEIVE_ORDER -> oracle.apps.fnd.wf.bes.BusinessEventException: Error During PLSQL Rule Execution Error Type ERROR
  Result of Subscription is :ERROR for event: oracle.apps.po.igt.createormodifyOrderDoc, key: Igt13844
  Performed Rollback
  BusinessEvent{name=oracle.apps.po.igt.createormodifyOrderDoc, key=Igt13844, priority=1, correlationId=null, sendDate=null, receiveDate=null, From Agent: , To Agent:
  Error Message=3133: Activity instance 'BLOCK_SERVICING_AGENCY' is not a notified activity for item 'POIGTAPP/2809342-174242'., Error Stack=Wf_Engine.CompleteActivity(POIGTAPP, 2809342-174242,BLOCK_SERVICING_AGENCY)


Steps to reproduce:
  a. Create a BIO Order in Purchasing Responsibility
  b. Pre-approve the Order and push it to GINV
  c. Approve the Order on Servicing side
  d. Import the approved Order into Purchasing
  e. Document is not pulled into Purchasing

Cause

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In this Document
Symptoms
Cause
Solution
References


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