When Creating a Refund Activity On a Receipt To a Different Related Customer, Receive Error "INVALID PARTY SITE"
(Doc ID 2981883.1)
Last updated on MAY 20, 2024
Applies to:
Oracle Receivables - Version 12.2 and laterInformation in this document applies to any platform.
Symptoms
When trying to perform refund activity on receipt to a different related customer, receive error:
STEPS:
RESPONSIBILITY: Receivables Manager
NAVIGATION:
1. Transactions > Transactions, Create Invoice
2. Receipts > Receipts, Create Receipt
3. apply Receipt to invoice
4. then Apply Refund
5. click: Refund Attributes, In the Customer Name field, both customers are listed for which party relationship was created
6. Change Customer Number from main(with receipt) to new one(with refund)
7. Choose Customer Address > Save
8. Error message 'INVALID PARTY SITE' is returned
Note that that Customer Address has changed to the address of the main customer
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| 1. Bug Summary |
| 2. Fixed Files |
| 3. Recommended Patches |
| 4. Solution Steps |
| References |