Error "Service Request Types - The Following Required Field Does Not Have A Value: SR_TYPES" While Updating Service Request Types
(Doc ID 2986743.1)
Last updated on NOVEMBER 13, 2023
Applies to:
Oracle Teleservice - Version 12.2.11 and laterInformation in this document applies to any platform.
Symptoms
When trying to update Service Request Types getting the following error
ERROR
-----------------------
Service Request Types - The following required field does not have a value: SR_TYPES
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Service responsibility
3. Navigate to Setups --> Definitions -->HTML Setup --> Service Request Type
4. Enter data and click on Apply
Get the above error
Changes
Cause
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In this Document
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