Depot Repair Service Order Orchestration Page : ERROR "java.sql.SQLException: Initialization failed" (Doc ID 2986909.1)

Last updated on NOVEMBER 13, 2023

Applies to:

Symptoms

After opening the Service Order Orchestration page from a Service Order and clicking on the link to the number of a Service Request, there is a redirection to an error page.

ERROR
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Exception Details.
oracle.apps.fnd.framework.OAException: java.sql.SQLException: Initialization failed
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:998)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:787)
at oracle.apps.cs.logs.webui.logsCO.processRequest(logsCO.java:72)
..
..
## Detail 0 ##
java.sql.SQLException: Initialization failed
at oracle.sql.NUMBER.<init>(NUMBER.java:305)
at oracle.jbo.domain.Number.<init>(Number.java:289)
at oracle.apps.cs.logs.server.logsAMImpl.getTimeZoneId(logsAMImpl.java:99)
at oracle.apps.cs.logs.webui.logsCO.processRequest(logsCO.java:72)



STEPS
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The issue can be reproduced at will with the following steps:
1) Depot Repair Super User > Depot Workbench > search for a Service Order.
2) Click on Data and select Launch Service Order Orchestration.
3) In the Service Order Orchestration, click on the Service Request number.
4) The exception error page opens.

Changes

Cause

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