Service Contracts Renewal Error: ORA-01476: DIVISOR IS EQUAL TO ZERO
(Doc ID 2987576.1)
Last updated on NOVEMBER 21, 2023
Applies to:
Oracle Service Contracts - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
Error while trying to renew service contract.
ERROR
-----------------------
OKS_CONTRACTS_UNEXPECTED_ERROR (SQLCODE=-1476)(SQLerrm=ORA-01476: divisor is
equal to zero) (1/2)
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Search for contract on Launchpad. Right click and open Renewal form and enter required details
2. Renew Contract
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot renew the contract
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |