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Oracle Payments authorizations fail with error: SQL_EXCEPTION Connection has already been closed (Doc ID 2987602.1)

Last updated on NOVEMBER 16, 2023

Applies to:

Oracle Payments - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

When attempting to authorize a credit card transaction, users get the following error.

Error

SQL_EXCEPTION: Connection has already been closed.

 

Frequency

The system's behavior is inconsistent and may fail sporadically.



Steps To Reproduce

The issue can be reproduced at will with the following steps:
1. Responsibility: Funds Capture Process Manager
2. Run "Submit Offline Transactions" program.
3. Check SOT logs for detailed error.



Cause

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In this Document
Symptoms
Cause
Solution
References


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