Emails In Email Center With Embedded Screenshots Are Not Visible In Any Browser (Doc ID 2988887.1)

Last updated on DECEMBER 07, 2023

Applies to:

Oracle Email Center - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

Email messages in Email Center with embedded screenshots are not visible. However, these email messages display the embedded screenshots/images correctly in Outlook.

Steps
(R) Email Center Agent Console
(N) Home > Inbox
Open email messages

The screenshot/image is not displayed.

Changes

Cause

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In this Document

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Emails In Email Center With Embedded Screenshots Are Not Visible In Any Browser (Doc ID 2988887.1)

Applies to:

Symptoms

Changes

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!