My Oracle Support Banner

EBS Cloud Manager Create Backup Fails at Validate Step With "ERROR: command : mkdir -p /u01/install/APPS/scripts/liftjars/.oraclebmc/, retCode:255" (Doc ID 2989057.1)

Last updated on DECEMBER 01, 2023

Applies to:

EBS on Oracle Cloud: Provisioning and Administration - Version 12.2.10 and later
Oracle Applications DBA - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

The E-Business Suite(EBS) instance was migrated manually to OCI (Oracle Cloud Infrastructure) without using E-Business Suite Cloud Manager (EBSCM).
While trying to create a backup of this instance using EBSCM it failed with the below error at step : Pre-validation > Validate.

Error can be found in the following directory for that particular session logs:  /u01/install/APPS/apps-unlimited-ebs/out/

ERROR
--------

[2023/11/15 20:45:11]:EBSOCDataSource::executeSProcedure: INFO: ------------------------
[2023/11/15 20:45:11]:InfraInfo::new: INFO: InfraInfo(APST) invoked from BMCOSCSBackupUtils::_getInfraInfo
[2023/11/15 20:45:50]:BMCOSCSBackupUtils::_getDetailInfo: INFO: Populate Detail Info .
[2023/11/15 20:45:50]:DetailInfo::getLogicalFqdnForDbNode: INFO: DB node : XXXdb01
[2023/11/15 20:45:50]:DetailInfo::getLogicalFqdnForDbNode: INFO: DB node : XXXdb01
[2023/11/15 20:45:50]:DetailInfo::getDBContextFile: INFO: No of DB nodes:1
[2023/11/15 20:45:50]:OCIUserConfig::getConfigFile: INFO: Get ConfigFile for EBSCM Region
[2023/11/15 20:46:09]:BMCOSCSBackupUtils::_executeRemoteCmdAndLog: ERROR: -------------------------------
[2023/11/15 20:46:09]:BMCOSCSBackupUtils::_executeRemoteCmdAndLog: ERROR: ERROR occurred
[2023/11/15 20:46:09]:BMCOSCSBackupUtils::_executeRemoteCmdAndLog: ERROR: EBSOC-00009 : Failed to execute command
[2023/11/15 20:46:09]:BMCOSCSBackupUtils::_executeRemoteCmdAndLog: ERROR: command : mkdir -p /u01/install/APPS/scripts/liftjars/.oraclebmc/, retCode:255, Out:, Error :
[2023/11/15 20:46:09]:BMCOSCSBackupUtils::_executeRemoteCmdAndLog: ERROR: -------------------------------



STEPS
--------
1. Login into EBS Cloud Manager.
2. Discover manually migrated EBS instance on EBSCM.
3. Navigator icon > Select Environments.
4. On the Environments page > click the Actions icon next to the environment > select Create Backup.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.