Open Life Event Not Closed Getting ORA-20001: BEN_91769_NOONE_TO_PROCESS When Close Enrollment Process Is Run
(Doc ID 2993530.1)
Last updated on DECEMBER 15, 2023
Applies to:
Oracle Advanced Benefits - Version 12.1 HRMS RUP14 and laterInformation in this document applies to any platform.
Symptoms
When attempting to close the Open life event using the Close Enrollment Process, the following error occurs.
No person got selected with above selection criteria.
<<>>
The selection criteria you chose resulted in no persons being selected. Choose different selection criteria or reduce the number of parameters you select. Error occurred in the following package : ben_close_enrollment.process.
ORA-20001: BEN_91769_NOONE_TO_PROCESS: N, PROC, ben_close_enrollment.process
<<>>
The selection criteria you chose resulted in no persons being selected. Choose different selection criteria or reduce the number of parameters you select. Error occurred in the following package : ben_close_enrollment.process.
ORA-20001: BEN_91769_NOONE_TO_PROCESS: N, PROC, ben_close_enrollment.process
Steps:
1. Navigate to US Super HRMS Manager
2. Navigate to Processes and Reports > Submit a New Request
3. Submit the Close Enrollment Process concurrent program with Program name and Life Event Date populated.
4. Close Enrollment Process program completes in error and the above error could be found in the log.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |