Unit Of Measure(UOM) Mismatch On India Tax Detail Form For Dual UOM Item In Case Of Order To Cash Cycle During Creation Of Delivery From Sales Order (Doc ID 2993666.1)

Last updated on SEPTEMBER 05, 2024

Applies to:

Symptoms

UOM at Delivery Level is changing from Sales Order for Dual UOM Case whereas it is expected that UOM should be same for complete Order to Cash Cycle.

The issue can be reproduced at will with the following steps:

1. Navigate to India Order Management Responsibility->Sales Order.

2. Create a Sales Order and navigate to Lines at Sales Order Form.

3. Change the UOM from Primary UOM to Secondary UOM.

4. Go to Tools->India Tax Details Form and verified that Secondary UOM is coming as expected.

5. Book the Order.

6. Go to Shipping Transaction and Pick Release the Order.

7. Go to Delivery->Tools->India Tax Details and verified that UOM is changed from Secondary UOM to Primary UOM.

8. Ship Confirm the same and run Auto Invoice Program.

9. Go to Transactions->Tools->India Tax Details and verified that UOM is again changed from Primary UOM to Secondary UOM.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.