RAXMRG: Customer Merge Program Not Transffering Attachments to the Merged Customer When Using eBusiness Center Form
(Doc ID 2994743.1)
Last updated on JUNE 03, 2024
Applies to:
Oracle Trading Community - Version 12.1.3 and later Oracle Application Object Library - Version 12.1.3 and later Information in this document applies to any platform.
Symptoms
When attempting to run Customer Merge, the Attachments are not transferred to the To Customer Account that was merged
STEPS TO REPRODUCE
Responsibility: Trading Community Manager Navigation: Data Quality Management > Party Merge
Select the Parties to be Merged > Submit
Go to Customers > Standard > Query the Merged Party > Party merged succesfully and accounts showing under merged Party
Using Telesales Responsibility > Go tot eBusiness Center Form > Query for the accounts > Add attachments
Using Trading Community Manager Responsibility> Trading Community > Customers > Account Merge
Enter 'From' Customer number (having attachments) > Enter 'To' Customer number (having attachments)
Save > Merge
Using Telesales Responsibility > Go tot eBusiness Center Form > Query the account merged > Attachment from the To Account not transffered
Changes
No change
Cause
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