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When Copying A Service Request, the PO Number From The Source Service Request Also Gets Copied (Doc ID 2995256.1)

Last updated on FEBRUARY 05, 2024

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms


When copying a Service Request (SR) to create a new SR, the PO Number(Purchase Order Number) from the source SR header also gets copied to the new SR header.


The issue can be reproduced at will with the following steps:
1. Log in with Service responsibility.
2. Open Service Request form.
3. Create a new Service Request with PO Number information.
4. Copy the SR.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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