R12: ZX: Unable To Create RMA (Return Order) getting Error 'An unexpected error has occurred. Please contact your system administrator'
(Doc ID 2997585.1)
Last updated on FEBRUARY 05, 2024
Applies to:
Oracle Order Management - Version 12.1.3 and laterOracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.
Symptoms
Unable to create RMA, getting below Error
-----------------------
Error: An unexpected error has occurred. Please contact your system administrator.
FND Debug Log
------------------------
Get Default Formula code from tax :
ZX_TDS_TAXABLE_BASIS_DETM_PKG.GET_TAXABLE_BASIS (-) Error: can not determine formula code
"Incorrect return_status after calling
ZX_TDS_TAXABLE_BASIS_DETM_PKG.get_taxable_basis()"
RETURN_STATUS = U
ZX_TDS_CALC_SERVICES_PUB_PKG.calculate_tax(-)
RETURN_STATUS = U
RETURN_STATUS = U
ZX_API_PUB: CALCULATE_TAX:ZX_SRVC_TYP_PKG.calculate_tax returned errors
ZX_GLOBAL_STRUCTURES_PKG: delete_trx_line_dist_tbl()+
ZX_GLOBAL_STRUCTURES_PKG: delete_trx_line_dist_tbl()-
ZX_API_PUB: DUMP_MSG()+
ZX_API_PUB: DUMP_MSG()-
Start Time :01-12-2023 04:52:04
End Time :01-12-2023 04:52:04
Total Time :0:0:0
Number of partner calls :0
Time taken by partner(secs) :0
Message returned by tax API ZX_API_PUB.calculate_tax: 1return statusU
Message returned by tax API ZX_API_PUB.calculate_tax: An unexpected error has occurred. Please contact your system administrator.return statusU
An unexpected error has occurred. Please contact your system administrator.
Steps to Reproduce
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1. Log into the Order Management Super User responsibility.
2. Navigate to Orders,Returns ->Sales Orders
3. Query the Sales Order and click on Actions->Copy
4. Try to Book Order.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |