Org Context is not Set Properly in Termination Quote Search Region when Operating Unit is Changed Prior to Clicking on Quote for Modification (Doc ID 3001269.1)

Last updated on FEBRUARY 20, 2024

Applies to:

Symptoms

Find that a user is having access to multiple Operating Units, in the contracts search page, the OU is changed and search is performed. When clicking on Quote for Modification for a contract, in the Contract Modification page, the OU on the termination quotes tab is showing differently that the one at the header. The Termination quotes tab OU is still showing the old OU before the change was performed. Therefore, the search for the quote does not render to any quotes or a quote cannot be created under the shown OU.


The issue can be reproduced at will with the following steps:
1. Log into the system as a user who has access to multiple OUs.
2. Use lease super user responsibility and navigate to Lease >> Customers >> Contracts.
3. Change the OU from OU1 to OU2 using the LOV.
4. Click on Go to search for contracts in that new OU, OU2.
5. Select a contract and click on Quote for modifications >> Go.
6. At the top of the page, you will contract header shows OU2, whereas on the Termination Quotes tab, the OU shows as OU1.

Changes

Cause

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