Depot Returns Portal Changes Item Quantity Automatically To 1 When Entering A Return
(Doc ID 3005964.1)
Last updated on FEBRUARY 27, 2024
Applies to:
Oracle Depot Repair - Version 12.2.11 and laterInformation in this document applies to any platform.
Symptoms
When users try to create a Return Order in the Depot Repair Returns Portal, they enter the Customer Data, Item and a Quantity larger than 1. After entering and validating the Return Type field, the quantity is automatically changed to 1.
Steps
(R) Depot Repair Manager
(N) Depot Repair > Repair Returns Portal
Click Enter Returns
Customer Type = “Organization”
Enter Customer information
Enter the fields ITEM and QUANTITY of 10
Enter the “Return Type”
Tab over to the next field
Quantity changes from 10 to 1
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |