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The Interface Service Cost To Projects Standard Program is Not Picking Any Eligible Records For Processing (Doc ID 3006060.1)

Last updated on FEBRUARY 23, 2024

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.


The "Interface Service Cost to projects" standard program is not picking any eligible records. For project related Field Service requests, user will enter material Cost transaction and complete Debrief. Once the Debrief is completed accounting will be created and post accounting the program is supposed to pick eligible accounted transactions but the program is completing in warning and in log file shows message that "The Concurrent program did not find any Cost records to be interfaced to projects"

It is expected that the Program should pick the transactions that are eligible to interface to projects and process the same.

The Issue can be reproduced with the following steps:

Field Service (R)
Submit Requests form(N)
Search for Program Interface Service Cost to Projects
Run the concurrent program
The program completes with below error in the log files:
   The Concurrent program did not find any Cost records to be interfaced to projects





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