Incorrect Balance on Receipt Due to Wrong Receipt-to-Receipt Application
(Doc ID 3010321.1)
Last updated on JULY 22, 2024
Applies to:
Oracle Receivables - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
A receipt was applied to another receipt (this is known as Receipt-to-Receipt application or Receipt Netting).
However, the applied receipt cannot be queried in the Receipts Workbench. The existing receipt may show incorrect balance and/or incorrect status.
Steps to Reproduce the Issue:
Responsibility: Receivables
Navigation: Receipts > Receipts
1 Query the receipt in question
2 Balance and/or status is incorrect
3 The receipt was previously applied to another receipt. The latest cannot be found in the system.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |