Incorrect Balance on Receipt Due to Wrong Receipt-to-Receipt Application (Doc ID 3010321.1)

Last updated on JULY 22, 2024

Applies to:

Symptoms

A receipt was applied to another receipt (this is known as Receipt-to-Receipt application or Receipt Netting).
However, the applied receipt cannot be queried in the Receipts Workbench. The existing receipt may show incorrect balance and/or incorrect status.

Steps to Reproduce the Issue:

Responsibility: Receivables
Navigation: Receipts > Receipts
1 Query the receipt in question
2 Balance and/or status is incorrect
3 The receipt was previously applied to another receipt. The latest cannot be found in the system.

Changes

Cause

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