Advanced Collections Aging Tab Does Not Display Open Credit Details for Cross Currency Receipts (Doc ID 3012888.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

In the Advanced Collections Aging tab, the Open Credits Summary option is not displaying amounts for all currencies, if the receipt is applied to both an invoice and on account, in different currencies.

Example:
1. Functional Currency = CAD
2. Delinquent Invoice for customer = EUR
3. Create a receipt in CAD, and partially apply to the invoice (it will apply in EUR)
4. Apply the remainder of the receipt to 'On Account'. Receipt is applied in CAD.

Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Collections

1. Query the customer in the example above, the currency defaults to EUR
2. Click on the Aging tab.  The Open Credit defaults to Age (note the receipt shows in the aging grid)
3. Change Open Credits = Summarize, click Display. The 'On Account Credit' section display no on account amounts, even though it exist.

Changes

Cause

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