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'Service Request Data Purge' Concurrent Program Has No Option To Purge Only The Audit Tables (Doc ID 3013348.1)

Last updated on APRIL 16, 2024

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

In 12.2.9 EBS version, Service Request Data Purge concurrent program has no option to purge only the audit tables, such as CS_INCIDENTS_AUDIT_TL and CS_INCIDENTS_AUDIT_B.

The issue can be reproduced at will with the following steps:
1. Log in with Service responsibility.
2. Submit the Service Request Data Purge concurrent program.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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