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No ERES Subscriptions Have Been Defined Error When Validating ERES (Doc ID 3013393.1)

Last updated on APRIL 16, 2024

Applies to:

Oracle Teleservice - Version 12.2.11 and later
Information in this document applies to any platform.

Symptoms

When validating the setup for ERES for Service Request Approval, the following error is displayed:

Errors

No ERES subscriptions have been defined or are active for the event oracle.apps.cs.sr.ServiceRequestApproval (oracle.apps.cs.sr.ServiceRequestApproval).


Steps
1. Login to Applications
2. Go to ERES Administrator responsibility
3. Navigate to Administration Task -> Utilities -> Validate Event
4.Enter event: oracle.apps.cs.sr.ServiceRequestApproval
Enter event key: nnn and Click the button Validate

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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