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The Person Data Removal Tool Throws the Following error: 'This person is a sales person on open contracts' (Doc ID 3014143.1)

Last updated on APRIL 01, 2024

Applies to:

Oracle Service Contracts - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

When running the Person Data Removal Tool for ex-employees, the following error occurs in the Constraint Details process.

ERROR
Service Contracts: This person is a sales person on open contracts. Update the person and close the pending activities.

STEPS
1. Set up the Person Data Removal Tool (PDRT) using Note 2384629.1 "Oracle E-Business Suite Person Data Removal Tool (PDRT) Resource Center".
2. In the Person Data Removal page, select the candidates whose data you want to remove.
3. From the Actions dropdown list, select Remove.
4. Click Go.
5. Get the indicated error.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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