During Customer Item Search, Upon Selecting Customer And Clicking Find, User Is Forced To Re-Select The Customer Number When The Customer LOV Linked To Item Has Multiple Customer Numbers (Doc ID 3015261.1)

Last updated on APRIL 08, 2024

Applies to:

Symptoms

Issue Details :

On finding the customer details linked to an item, if customer has multiple customer numbers, even after selecting the customer name and clicking on Find, system prompts to enter the customer number again.

Steps to Reproduce the Issue:

1. Navigate to Inventory > Items > Master Items > Create an item
   
2. Navigate to Inventory > Setup > Items > Customer Items > Customer Items >  Assign the item created in step 1 to customer having multiple accounts
3. Search for customer associated with the item created. Enter the item name, Select the customer assigned to the item and Click Find
4. User is forced to re-select the customer number again

Changes

None

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.