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Contact Center: Site Contacts Not Reflected Under 'Site Contact Points' in Addresses tab (Doc ID 3015867.1)

Last updated on APRIL 12, 2024

Applies to:

Oracle Customer Care - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

Find that site contacts present for a customer in the Customers page are not reflecting in the Contact Center when clicking on 'Site Contact Points' in Addresses tab.

The issue can be reproduced at will with the following steps:
1. Log in with Service responsibility.
2. Open Contact Center.
3. Query for an account.
4. Go to Addresses tab.
5. Select one address and click on 'Site Contact Points'.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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