Intragovernmental Orders Interface Program Failed to Push Seller Facilitated Order to G-Invoicing Due to "Reject Comments Cannot Be Blank" Response Message (Doc ID 3016531.1)

Last updated on APRIL 15, 2024

Applies to:

Oracle Purchasing - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

Intragovernmental Orders Interface Program failed to push Seller Facilitated Order (SFO) order to G-Invoicing due to "Reject Comments cannot be blank" response message

Steps
------
1. Pull SPO from G-Invoicing
2. Reject the SPO without rejection reason provided
3. Push SPO back to G-Invoicing by running 'Intragovernmental Orders Interface Program'
4. 'Intragovernmental Orders Interface Program' completed successfully but with "Reject Comments cannot be blank" recorded in response_xml. And SPO is stuck in "Pending Posting" in G-Invoicing.

The issue is only happening to SPO rejection without providing rejection reason, if rejection reason had been provided, then the functionality is working as expected.

Cause

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In this Document

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Intragovernmental Orders Interface Program Failed to Push Seller Facilitated Order to G-Invoicing Due to "Reject Comments Cannot Be Blank" Response Message (Doc ID 3016531.1)

Applies to:

Symptoms

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!