PAXINRVW: Incorrect Project Invoice Billing Address After Receivables Customer Merge (Doc ID 3019775.1)

Last updated on SEPTEMBER 05, 2024

Applies to:

Symptoms

Performed a Customer Merge in Receivables.

After the Customer Merge, the Customers and Contacts screen and AR Transaction screen shows the correct Billing Address, but does not match the Invoices screen Billing Address.

Replication Steps:

1. Perform a Customer Merge. > Receivables responsibility > Customers > Account Merge. In the Customers Merge screen, enter the required information. Click the Merge button.
2. Review the PA invoice transferred to Receivables. > Receivables responsibility > Transactions > Transactions. In the Transactions screen, query the problem invoice. Note the Bill To Address, i.e. Address 2, which is correct.
3. > Projects responsibility > Projects. Open the project. Navigate to the project options, Customers and Contacts. Note the Billing Address, i.e. Address 2, which is correct.
4. > Projects responsibility > Billing > Invoice Review. In the Find Invoices screen, enter the Project Number and Invoice Draft Number. Click the Find button.
5. In the Invoice Summary screen, click the Open button.
6. In the Invoice screen and in the Address tab, note the Billing Address, i.e. Address 1, which is incorrect.
7. The Customers and Contacts screen (step 3) and AR Transaction screen (step 2) shows a Billing Address that does not match the Invoices screen Billing Address.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.