ECC - Dashboard Is Not Loading - Error 404--Not Found in UI and ORA-12514 Error In ECC log file
(Doc ID 3022483.1)
Last updated on SEPTEMBER 05, 2024
Applies to:
Oracle Enterprise Command Center Framework - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
When attempting to access ECC (Oracle Enterprise Command Center) dashboard after changing the ECC database hostname, the following error occurs.
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
x.x.x 404 Not Found
From $ECC_BASE/Oracle/Middleware/user_projects/domains/ecc_domain/bin/ecc.log
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor
The issue can be reproduced at will with the following steps:
1. Edit the EccConfig.properties located under $ECC_BASE/Oracle/quickInstall/ .
2. Change the database hostname set in EBS_DB_URL and ECC_DB_URL parameters.
3. Run the $ECC_BASE/Oracle/quickInstall/createEnvFile.sh script to update the environment file before proceeding. Use the following commands to run this script:
c) Stop the Oracle Enterprise Command Center Framework servers by running the stopAllEcc.sh script located in the $ECC_BASE/Oracle/quickInstall/bin directory and choosing option 1 - All.
d) Start the Oracle Enterprise Command Center Framework servers by running the startAllEcc.sh script located in the $ECC_BASE/Oracle/quickInstall/bin directory and choosing option 1 - All.
11. Try accessing the ECC dashboard
Changes
Changed the ECC database hostname
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |