ZX/AR: Application of a Credit Memo to an Invoice Is Not Reversing the Tax Amount (Doc ID 3027418.1)

Last updated on JULY 31, 2024

Applies to:

Symptoms

For an application of a Credit Memo to an Invoice, the tax amount is not reversed.

The issue can be reproduced at will with the following steps:

1. Responsibility: Receivables Manager
   Navigation: Transactions - Transactions
2. Query a transaction that has Tax amount
3. Click on Actions button and select Credit
4. Under the Transactions Amounts section, fill the needed details
5. Save - Complete
6. Click on Tools button and select Create Accounting
7. Select: Create Final Accounting Post to GL, then click OK button
8. Review the Lines if the Credit Memo has generated the amount for the Tax line.

Changes

Cause

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