Mass Manage Work Order Is Not Updating Work Order Status From Complete To Complete No Charges (Doc ID 3027814.1)

Last updated on JUNE 10, 2024

Applies to:

Symptoms

When attempting to perform Mass Manage Work orders, the following error occurs.

ERROR

EAM_WO_MASS_PVT.Mass_Management Mass Complete Exception
Failed Work Order:xxxx  Org Code:yyy
Original status : Complete
Mass update status to : Complete - No ChargesEAMWOMM: Work Orders Mass Management - Status Update

The issue can be reproduced at will with the following steps:
1. Maintenance super user: Home > Work Orders > Search for completed work orders.
2. Click on Mas Manage Work Orders tab.
3. In update work order status: Select Status Complete – No Charges
4. Select work orders to update and click submit button.
5. Process finishes with a warning and click on details.
6. Click on view Log.
7. Work Orders errored as seen above.

Changes

Cause

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