R12: AP: Unable to View Inactive Supplier Sites When Queried for the First Time (Doc ID 3029062.1)

Last updated on JUNE 17, 2024

Applies to:

Symptoms

Querying for inactive sites in the Quick Update page of the Supplier form does not work on the first try. The second and subsequent queries work properly.

Steps
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Open the Supplier form (Suppliers > Entry > Suppliers.
Query a supplier that known to have at least one inactive site and at least one active site.
The form opens in the Quick update page. The Supplier Sites section shows Site Status "Active" as a default with at least one site displayed
Choose Inactive from the Site Status drop list and click Go button
No rows are returned, but the Sites block shows "No search conducted" rather than "No results found". It also appears that neither the Key Purchasing Setups nor the Key Payment Setups tabs are active.
Click on the Key Purchasing Setups tab and an inactive site is not present.

Cause

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