R12: AP: Invoice is Cancelled But The Cancelled Amount is 'Zero' and Not The Original Invoice Amount (Doc ID 3029616.1)

Last updated on JUNE 18, 2024

Applies to:

Symptoms

Invoice status is cancelled and Accounted as 'Yes', lines cancelled and distributions reversed properly, but the cancelled amount is 0 and not populated with the original invoice amount.

Steps:

1. Login to Payables responsibility-> Choose Invoices -> Entry-> Invoices.
2. Create Invoice, Validate and account.
3. Cancel the invoice and account Invoice cancellation.
4. Query the invoice in invoice workbench, Notice cancelled amount is 0.

Changes

Cause

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