R12: AP: Invoice is Cancelled But The Cancelled Amount is 'Zero' and Not The Original Invoice Amount
(Doc ID 3029616.1)
Last updated on JUNE 18, 2024
Applies to:
Oracle Payables - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
Invoice status is cancelled and Accounted as 'Yes', lines cancelled and distributions reversed properly, but the cancelled amount is 0 and not populated with the original invoice amount.
Steps:
- Login to Payables responsibility-> Choose Invoices -> Entry-> Invoices.
- Create Invoice, Validate and account.
- Cancel the invoice and account Invoice cancellation.
- Query the invoice in invoice workbench, Notice cancelled amount is 0.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |