Lease Center is Allowing Users to Submit Credit Memos With Incorrect Balance Amounts (Doc ID 3031113.1)

Last updated on JUNE 25, 2024

Applies to:

Symptoms

A Lease Center Credit Memo is getting submitted for the entire Line Amount, despite the presence of Partial Payment receipt already being applied. The same happens if an Adjustment has already been applied. The application should not allow a Credit Amount that is more then the current Invoice Amount.

STEPS
1. Using a Lease Center responsibility, open a Lease Contract that has an Invoice line with either a partial payment or an adjustment on it.
2. Navigate to the Accounts tab.
3. Select an Invoice Number (hyperlink).
4. Select an Invoice Line and click the "Credit Memos" button.
5. Input the Credit Amount equal to the Original Amount.
6. Click the "Request Credit Memo" button. No error is shown.

Changes

Cause

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