R12: AP: IBY: Suppliers are Receiving Duplicate/Multiple Emails for Payments from Separate Remittance Advice Program after Payment is Created on Payment Workbench/Payment Process Request (Doc ID 3031493.1)

Last updated on JUNE 27, 2024

Applies to:

Symptoms

User are getting Duplicate or Multiple emails for Remittance Advice of payments done via Payment Workbench or Payment Process Request.

The Send Separate Remittance Advices Mail program is sending duplicate emails for the same payment.

One of the Mail is as per the template attached in Payment Process Profile and the other email has a different format which is not expected.

STEPS
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1. Payables > Payment Manager > Create a Payment Process Request
2. Complete it and Confirm Payment
3. OR Payables > Payment > Entry > Create a Quick Payment and add invoice. Save it.
3. Send Separate Remittance Advices concurrent program is launched and it sends multiple emails to supplier

Cause

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