11i: Applied Credit Memo is not Processing by Revenue Recognition
(Doc ID 3031686.1)
Last updated on JUNE 27, 2024
Applies to:
Oracle Receivables - Version 11.5.10.0 to 11.5.10.3 [Release 11.5.10]Information in this document applies to any platform.
Symptoms
An applied Credit Memo is not being picked up by Revenue Recognition Process.
It is confirmed that the accounting_rule_duration and rule_start_date in ra_customer_trx_lines_all matches that of the applied invoice and columns previous_customer_trx_id and previous_customer_trx_line_id are populated.
select customer_trx_id cm_trx_id, customer_trx_line_id cm_line_id, accounting_rule_duration cm_rule_duration, rule_start_date cm_rule_start, previous_customer_trx_id inv_trx_id, previous_customer_trx_line_id inv_line_id
from ra_customer_trx_lines_all
where customer_trx_id = cm_trx_id
and line_type = 'LINE';
Responsibility: Receivables Manager
Navigation: Control > Accounting > Revenue Recognition
results: The credit memo does not process
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |