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"You Can Not Update Column Customer_reciprocal_flag" or "Error returned in ASO_CHECK_TCA_PVT.CUST_ACCT_RELATIONSHIP." While Submitting Charges from Service Request Form (Doc ID 3031807.1)

Last updated on JUNE 28, 2024

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms


When attempting to submitting the charges, the following errors occur.

ERRORs
-----------------------
ORA-01086: savepoint 'CREATE_CUST_ACCT_RELATIONSHIP_PVT' never established in this session or is invalid.
Error returned in ASO_CHECK_TCA_PVT.CUST_ACCT_RELATIONSHIP.

You cannot update column customer_reciprocal_flag.

OR


You cannot update column customer_reciprocal_flag.
Error returned in ASO_CHECK_TCA_PVT.CUST_ACCT_RELATIONSHIP.


The issue can be reproduced at will with the following steps:
1. Responsibility: Field Service User
2. Open Service Request (number 8933508)
3. Submit charges


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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