R12: AP/IBY: Invoice Paid in EFT File but was removed from Payment Process Request and is not Marked as Paid in Invoice Workbench. (Doc ID 3033087.1)

Last updated on JULY 19, 2024

Applies to:

Goal

Customer Created a Payment Process Request (PPR) following the next steps:

1. From a Payables Responsibility Navigate to Payments -> Entry -> Payments Manager

2. Click on "Submit a Single Payment Process Request"

3. Enter in parameters that will select more than one invoice and will stop the process after the build

4. Submit the Payment Process Request

5. Once the invoices are selected and the payments generated click on "Go to Task" to modify the payments

6. Remove one invoice from the payment

7. Submit the Process

8. Review the output of the format process and see which invoices were paid

Customer mentioned that After the selection of invoices, an Invoice was removed.

When the Payment finished and was printed, reviewing the ACH File (file which sends the disbursement instruction to the bank), they saw that for supplier ABC the amount did not match to the PPR.

Bank Statement line for Supplier ABC after payment

The line described before, is for Supplier ABC wich includes Invoices 1,2,3,4,5

In the EFT file (Electronic Funds Transfer) we can see the following invoices were paid for Supplier ABC

Invoice 5 was removed for 100

The PPR has a total amount for 900 after Invoice 5 was removed.

 

Solution

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