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Depot Repair: Service Order Is Not Visible In Service Manager Portal (Doc ID 3034156.1)

Last updated on JULY 16, 2024

Applies to:

Oracle Depot Repair - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

Find that some service orders are not visible in Service Manager Portal.


The issue can be reproduced with steps below:
1. Log in with Depot Repair Manager responsibility.
2. Create a service order from Organization A.
3. Go to Service Manager Portal.
4. Click on the Total count hyperlink.
The Service Order created at Step 2 is not listed there. But same service order is visible when searching by SO number in one of the search fields.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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