UK: Allowance Value Shows As Zero (0000000.00) and Not End Dated for a Leaver in the Extract Results after Penserver Interface Process with Extract Type Periodic Interfaces and Interface File Allowance History (Doc ID 3035345.1)

Last updated on JULY 22, 2024

Applies to:

Symptoms

After running the Penserver Interface Process with Extract Type Periodic Interfaces and Interface File Allowance History it has been observed in the Extract Results (PQP GB PenServer Periodic Changes Interface - Allowance History) that the allowance value is zero (0000000.00) along with the allowance code and is not end date for a leaver who has a pensionable allowance.

The issue can be reproduced at will with the following steps:

   1. Under UK HRMS Manager responsibility or equivalent.
   2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request > Run 'PenServer Interface Process' with bellow parameters:
      - Extract Type: Periodic Interfaces.
      - Interface File: Allowance History.
   3. Navigate to Mass Information eXchange: MIX > System Extract > Extract Results > Query for 'PQP GB PenServer Periodic Changes Interface - Allowance History' Extract Name for the above run.
   4. Click on Detail > Observe the results.
 

Changes

Cause

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