Delivery Status Is Confirmed After Ship Confirmation and Delivery Details Does Not Progress From Staged Picked Status (Doc ID 3035364.1)

Last updated on JULY 21, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR

After delivery is shipped confirmed the delivery status becomes "Confirmed" and does not change to "Close". The delivery details continues to stay in Staged/Picked status and order lines in Awaiting shipping

EXPECTED BEHAVIOR

Delivery should close after delivery is ship confirmed leading the changing the status of delivery detail.

STEPS

1. Go to Order Management Responsibility
2. Navigate to Menu path > Shipping > Shipping Transaction Form
3. Query the delivery number in shipping transaction form which is to be shipped
4. Click on Ship Confirm button to ship the delivery
5. After ship confirmation > the delivery status becomes Confirmed

Cause

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