R12: AP/OWF/AME: AP Invoice Workflow Is Not Working As Expected, Custom Message Not Appearing in Notifications (Doc ID 3036282.1)

Last updated on AUGUST 01, 2024

Applies to:

Oracle Payables - Version 12.0.0 and later
Oracle Workflow - Version 12.0.0 and later
Information in this document applies to any platform.

Customized Payables Invoice Approval Workflow (APINVAPR) is not working as expected.

Custom message is not displaying in approval notifications.

Custom message test is stored in new custom attribute. Customized message is not appearing as expected.

Steps to reproduce:

Edit the Payables Invoice Approval Workflow (APINVAPR) definition using the Oracle Workflow Builder Client Tool
Create a new (Custom) Item Attribute
This will call a custom DB API to retrieve the Invoice previous approvers from table/view AP_WFAPPROVAL_HISTORY_V and creates an HTML-type text to display the previous approvers in a table format.
Create a new (custom) Notification for a new(custom) message.
The custom message body includes the custom Item Attribute
When an invoice is submitted for approval, the expected "Previous Approvers" section is NOT displayed.

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.