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Duplication claims In Claim Dashboard Personalization After Upgrade to 12.2.12 (Doc ID 3036933.1)

Last updated on JULY 26, 2024

Applies to:

Oracle Trade Management - Version 12.2.12 and later
Information in this document applies to any platform.

Symptoms

When searching claims through personalize with customer reference, duplicate claims are displayed in claim dashboard

Steps:

1. Navigate to Oracle Trade Management User > Claim
2. Click on the Personalize
3. Create the new view for customer reference
4. search with customer reference number
5. Apply and view the results


 

Cause

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In this Document
Symptoms
Cause
Solution
References


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