Customers Form - Incorrect Receipt Methods being Displayed in the Payment Details Tab at Account Level
(Doc ID 3039312.1)
Last updated on AUGUST 07, 2024
Applies to:
Oracle Receivables - Version 12.2 and laterInformation in this document applies to any platform.
Symptoms
After Updating to 12.2.13, the AR Customer Account level Payment Details Receipt Methods Primary flag for one customer causes incorrect Payment Details Receipt Method information being displayed for next customer queried.
Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Customers -> Create/Maintain Customers
1. Query for ACCOUNT NUMBER=ABC
2. Click on Account Details
3. Go to the payment details tab
4. Change the primary flag for the Receipt method, flip the Primary Flag from one receipt method to the other receipt method.
5. Hit save and then apply
6. The application goes back to the Customer Form initial search screen
7 Query for ACCOUNT NUMBER=XYZ , Click on Account Details
8. Go to the payment details tab
The Receipt Methods attached to ABC are listed instead of Receipt Methods attached to Account Number: XYZ
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |