Seller Facilitated Order Failed to Be Approved Due to "Not a Valid Charge Account" Error (Doc ID 3040379.1)

Last updated on AUGUST 09, 2024

Applies to:

Symptoms

Seller Facilitated Order (SFO) failed to be approved and stuck in Pre-Approved status due to error
"Line xxx, Shipment x, Distribution x, Charge Account( Value = xxxx.xxxx.xxxx.xxxx.xxxx.xxx.) is not a valid charge account"

Steps
+++++
1. Create SFO in G-Invoicing
2. Pull the SFO into EBS and Submit for approval
3. Approval Notification with title "Unable To Approve XXXXXX" was received and above message is being shown in notification.

The same charge account is working fine with other orders and requisitions including BIO (Buyer Initiated Order), the issue is ONLY occurring with SFO.

Cause

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