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Some Accounting Entries Missing In Journal Entry View (Doc ID 3042000.1)

Last updated on SEPTEMBER 24, 2024

Applies to:

Oracle Receivables - Version 12 and later
Oracle General Ledger - Version 12 and later
Information in this document applies to any platform.

Symptoms

For some Credit Memos, the accounting entries appear to be missing when viewing accounting through the form using Tools > View Accounting > View Journal Entry
Only 3 lines display that are related to the ra_cust_trx_line_gl_dist_all (gldist) accounting rows.
The Refund and Receivable entries are missing related to the ar_receivable_applications_all accounting rows.



Responsibility: Receivables

Navigation:
1. Transactions > Transactions, Query the Credit Memo
2. Using Tools > View Accounting > View Journal Entry
3. Observe that only 3 lines display that are related to the gldist accounting rows.


Cause

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In this Document
Symptoms
Cause
Solution


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