Purchase Order (PO) Approval Notification Emails Not Delivered If POs Have Attachments Created in Non-English Language Session
(Doc ID 3043484.1)
Last updated on AUGUST 30, 2024
Applies to:
Oracle Purchasing - Version 12.2.10 and laterInformation in this document applies to any platform.
Symptoms
Purchase Order (PO) Approval Notification Email does not get sent to the approver for purchase orders that have long text attachments in non-US language
Example WFStat notifications detail:
Steps to reproduce:
1. In Brazilian Portuguese Purchasing Responsibility, Buyer creates a PO
2. A long text attachment is added to the PO
3. PO is submitted for approval
4. Notification is generated in wf_notifications table (approver can review the same in the application worklist)
5. However email notification is not sent to the approver's Email inbox
6. For the particular notification wf_notification.mail_status = FAILED
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |