G-Invoicing: Order Status Not in Sync Between G-Invoicing and Enterprise Command Center (ECC) Dashboard on Modified Seller Facilitated Orders (SFO)
(Doc ID 3043818.1)
Last updated on AUGUST 27, 2024
Applies to:
Oracle Project Billing - Version 12.2.12 and laterInformation in this document applies to any platform.
Symptoms
In G-Invoicing, an Order is shown with Status of "Approved".
However, in ECC Dashboard, the Order has Status as "Shared with Requesting" with Internal Process Status as "Pending approval".
Steps
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1) In G-Invoicing > Servicing side: create an SFO Order.
Both Servicing and Requesting sides approved the order and a receipt is created.
2) Requesting side realizes that the Business Event Type Code (BETC) is not correct, so they reject the Order.
3) On Servicing side, make a modification uptake on the Order (correcting the BETC). Requesting side approved the order.
4) Run the "Intragovernmental Orders Interface Program".
The log of PO_IGT_SERVICE_INVOKER_ORDER: Intragovernmental Orders Interface Program shows the program is completed successfully.
5) However, Order status does not get updated on ECC Dashboard.
On the ECC Dashboard, the Order has Status as "Shared with Requesting" with Internal Process Status as "Pending approval". This is incorrect.
It should have status of "Approved" which is the same status as it's shown in G-Invoicing.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |