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Receipts Workbench Issue: Status of a Reversed Receipt is Shown as "Reversal-User Error" (Doc ID 304551.1)

Last updated on JULY 03, 2020

Applies to:

Oracle Receivables - Version 11.5.10.0 and later
Information in this document applies to any platform.

Symptoms

Receipt Summary shows Receipt Status = Reversal-User Error

Steps to Reproduce:

  1. Responsibility: Receivables Manager
  2. Navigation: Receipts > Receipts Summary
  3. Query a receipt
  4. Click on Reverse...1 button
  5. For Category, choose Reverse Payment
  6. For Reason, choose Wrong Customer
  7. Click on Reverse
  8. Receipt Summary shows Status = Reversal-User Error

Cause

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