Unable To View Status Diagram Or Not Working After An Upgrade Results with: java.lang.NullPointerException

(Doc ID 304685.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle Workflow - Version 11.5.10.0 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

After upgrading  from 11.5.10 to R12 and or simply using the Workflow Administrator try to view "Status Diagram"

The issue can be reproduced at will with the following steps:
1. Log into Applications as Sysadmin
2. Select Workflow Administrator Responsibility
3. Select status monitor
4. Provide the details of the item type
5. Click on status diagram. Now it shows error page.

And receive the following error:

You have encountered an unexpected error. Please contact the System Administrator. Click here for exception details.

Clicking on the link reveals the following error (has been truncated for ease of reading):

oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
--

## Detail 0 ##
[206]:ERROR:[fnd.framework.about.webui.OAAboutPGCO]:oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:616)

OR

## Detail 0 ##
java.lang.NullPointerException
at java.util.Hashtable.get(Hashtable.java:315)
at oracle.apps.fnd.util.OracleTimezone.getTimezoneNameFromCode(OracleTimezone.java:171)
at oracle.apps.fnd.framework.OANLSServices.getTimezoneName(OANLSServices.java:1611)
at oracle.apps.fnd.wf.monitor.webui.GraphMonitorCO.processRequest(GraphMonitorCO.java:107)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:525)

OR

Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:616)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252)
at oracle.apps.fnd.framework.webui.beans.layout.OAStackLayoutBean.processRequest(OAStackLayoutBean.java:350)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:968)
....
..

at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
at java.lang.Thread.run(Thread.java:619)
## Detail 0 ##
java.lang.NullPointerException
java.lang.NullPointerException

Cause

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