Depot Repair: Item Instance Gets Created Even If 'CSD: Create IB Instance At Service Order Creation' Profile Is Set to 'Never Create IB Instance' (Doc ID 3048622.1)

Last updated on SEPTEMBER 23, 2024

Applies to:

Symptoms

When creating a Service Order, the application creates an item instance even though the 'CSD: Create IB Instance at Service Order Creation' profile is set to "Never Create IB Instance".

The issue can be reproduced at will with the following steps:
1. Log in with Depot Repair Manager responsibility and go to Depot Repair > Create Service Orders.
2. Select the Account Number.
3. Select the Item (Non-Serialized Item).
4. Press Process button and get the confirmation message.
5. Press "View Recently Created Service Orders" button and search for the created SO.

Changes

Cause

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