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Advanced Collections Account Shows As Delinquent But Amount Overdue is Zero (Doc ID 3048961.1)

Last updated on SEPTEMBER 20, 2024

Applies to:

Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

When view a specific account in Advanced Collections, data shows in the following fields in the header:

Collections Status = Delinquent
Collectible Transactions = some value > 0
Delinquent Invoice = some value > 0
Amount Overdue = 0
Net Balance = 0

The Metrics in the Profile tab all show 'Not Applicable'

The Transactions and Aging Tabs show no open invoices

Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Collections

  1. Query a customer at the Account level and verify the Amount Overdue = 0, but the Collections Status = Delinquent
  2. Click on the Transactions tab, and see that no transactions are shown.

Cause

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In this Document
Symptoms
Cause
Solution

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