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Account or Site Level Contacts Are Not Showing in iReceivables (Doc ID 3048962.1)

Last updated on SEPTEMBER 22, 2024

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When viewing Contacts in iReceivables, there are no contacts showing in the iReceivables Dashboard, despite the contacts being defined for the customer in the Customer form.

Steps to Reproduce:

Responsibility: iReceivables 2.0 Internal
Navigation: Customer Search

  1. Query a customer that has contacts, and click on Account Summary
  2. In the Dashboard page, there are no contacts, or different contacts showing that what is defined on the Customer form in Oracle Receivables.

Cause

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In this Document
Symptoms
Cause
Solution


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